Workshops & Presenters:

The Basics of Preservation (maximum of 15)
This demonstration of basic preservation treatments will provide ideas to prolong the life of your collection with treatments that require minimal time investment. Skills taught will include cleaning using dry methods, tipping in pages, mending torn pages, tightening hinges, consolidating corners and safely removing paper clips. A question and answer session will conclude the session.

Gloria Bradshaw has worked as the Conservation Lab Manager of the Preservation and Conservation unit in Joyner Library at East Carolina University since 1993. She co-chairs on the Joyner Library Disaster Committee and is a member of the Preservation Task Force. Gloria oversees all conservation treatments in the unit and is responsible for ensuring all Environmental Health and Safety regulations are followed. Her training and research include art courses at ECU such as drawing and design, Solinet workshops in Preservation and Disaster planning, Book and Paper repair, Deacidification treatments, Mold Recovery and Library binding for preservation. In pursuit of her training and research, Gloria has traveled from North Carolina to Maryland attending workshops at such institutions as ECU, State, Chapel Hill, Wake Forest, Etherington Conservation Center and Johns Hopkins. She received the ECU Chancellor's Award for Excellence in Innovation in 1996.

Tracie Hampton is a Conservation Technician with Joyner Library's Preservation and Conservation unit and has training in book conservation and repair from the Etheringon Conservation Center and the North Carolina Preservation Consortium. She also brings to Joyner her varied experiences from over a quarter century of working in academic, school and public libraries, and museums. After earning a Bachelor of Arts in Liberal Studies from California State University San Bernardino, she married a career United States Marine and spent the next 20 years moving about the country. Upon his retirement from the Marines, Tracie and her husband decided to settle in beautiful eastern North Carolina. An avid sailing enthusiast, she is active in the Ragged Point Yacht Club as the club's historian.

Customer Service: Beyond the Front Desk (maximum of 35)
This session provides initial public contact personnel, managers, supervisors & administrators with powerful tools to providing dynamic customer service as they operate through daily library functions. The course content is power packed with more than just Email, Telephone, and One on One contact and is purposefully intended to blend both Front line employees, Managers, Supervisors & Administrators who seek "service buy-in" from every level of the organization. Bonus tools provided in session will demonstrative to participants the techniques and tools on how to effectively handle aggressive/difficult customers.

Chris Turner is the Staff Development and Training Coordinator for East Carolina University's human resources department. He is a dynamic professional speaker, instructor, and consultant and worked with a variety of companies in the public, private, and non-profit sector.

Additional Info:

This workshop is sponsored by the North Carolina Library Paraprofessional Association as a preconference workshop to the Seventh Annual J. Y. Joyner Library Paraprofessional Conference. This conference will be held all day on May 14, 2010 in East Carolina University's Joyner Library.

For more information about the North Carolina Library Paraprofessional Association and how to become a member contact Harry Frank or go to www.nclaonline.org.